EUR

How to properly report an issue

If you experienced any kind of problem with extension and require support, you need to properly describe the issue. Otherwise discussion with support may take a while and you will spend a lot more time on solving your problem.

A few things you need to consider before you contact support:

  • Be as much precise as possible. Never ever write "doesn't work", "nothing works" etc. - it doesn't make sense to any developer.
  • Explain your issue so we can reproduce it. Don't try to record a video - this is very time consuming and often unclear way of demonstration.
  • Don't pile all issues in one email, take one or two and describe them. When previous issues are solved, proceed with the next couple.
  • Clear your browser cache, your site's cache and any other cache you may remember.

In your report of every issue include the following:

  • A brief overview of the issue ("When resizing the browser the cart overlaps the search").
  • Steps to reproduce ("Open any page, resize the browser, look for the cart module on top right").
  • What happens after performing the steps above ("The shopping cart overlaps the search box").
  • Expected result ( "The shopping cart should wrap down below the search box").
  • Screenshots, which demonstrate the issue, or link to your site, where issue can be reporduced.
  • Additional information: browser and its version, framework and its version, presence of 3rd party processors like VQMod or advanced installers.

Displaying error messages

Sometimes something isn't working properly, but errors are not displayed at all or generic message like Error "500" is displayed. You may also see a blank page, which always means, that there's an error out there.

To display error messages, start with checking your php.ini file and add or uncomment these lines:

display_errors = Off
error_reporting = E_ALL

If this won't help, try the same with .htaccess file:

php_flag display_errors On
php_value error_reporting E_ALL

If you still don't see error messages, this means they're suppressed somewhere on parent level. In this case you need to contact your hosting provider and ask him, how to enable displaying errors.

If none of the steps above helped, you can simply check the error logs. Note, that there might be several error logs depending on your particular setup.

support, faq

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Taliaanak mana(23.02.2021, 17:20)(17:20)0
Aureliasuck module(24.02.2021, 02:39)(02:39)0
Dave(24.02.2021, 02:39)(02:39)0
Daveneed help(24.02.2021, 02:44)(02:44)0
Taliawhat help(24.02.2021, 05:12)(05:12)0
Davethis module is not compatibility with opencart version 3(24.02.2021, 08:46)(08:46)0
Oscarsuck module(24.02.2021, 08:47)(08:47)0
Oscar(24.02.2021, 08:48)(08:48)0
Oscarwhere to set API key for combine-orders ext. ??(24.02.2021, 08:49)(08:49)0
Almaed(02.03.2021, 14:43)(14:43)0
RemingtonNothing in the Upload folder of the 2.3 Compatibility Fix download(03.03.2021, 12:16)(12:16)0
JesseMupp(04.03.2021, 07:19)(07:19)1
Madisontry.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try.. try..(04.03.2021, 08:39)(08:39)0
Korbin
winter
(04.03.2021, 14:36)(14:36)1
Brynleeesto es una prueba (08.03.2021, 05:24)(05:24)1
Laineymadison(09.03.2021, 17:37)(17:37)0
Henleybobo(12.03.2021, 19:46)(19:46)0
Arely
(15.03.2021, 02:15)(02:15)1
Reaganku je bab(15.03.2021, 16:40)(16:40)0
MonserratTest(16.03.2021, 15:32)(15:32)1
MonserratTest2(16.03.2021, 15:33)(15:33)0
Angeltest123(17.03.2021, 22:15)(22:15)0
Angeltest321(18.03.2021, 22:31)(22:31)0
Angel123(18.03.2021, 22:32)(22:32)1
BrandonGo go(21.03.2021, 21:50)(21:50)0
ColbyHello! Trying this out for our website https://www.cliftonoiltank.com(22.03.2021, 01:58)(01:58)1
DeclanThere is a bug. If the user deletes his message and then tries to write a new one, there will be an error - Shout not found. Maybe it was deleted.(23.03.2021, 03:42)(03:42)0
AngelHello, as directed, he is typing anything into the License ID and bouncing me over and over again. Any ideas?(23.03.2021, 17:54)(17:54)0
Angel(23.03.2021, 18:16)(18:16)0
Annietest(24.03.2021, 05:20)(05:20)0
Mayaokok(24.03.2021, 12:51)(12:51)0
Aminatest(24.03.2021, 17:57)(17:57)0
Bryannam ůů(24.03.2021, 22:42)(22:42)0
Ahmedlol(25.03.2021, 13:06)(13:06)1
Tateἀ ΐ ῇ ᾖ ἧ ὅ ὃ(26.03.2021, 03:56)(03:56)0
Charles
KBKHK
(27.03.2021, 10:55)(10:55)0
Everlyhh(01.04.2021, 14:08)(14:08)0
Lucyhola(02.04.2021, 01:28)(01:28)0
Walkerjkj(02.04.2021, 04:18)(04:18)0
DiviHello(03.04.2021, 21:54)(21:54)0
JaylenTest(07.04.2021, 13:23)(13:23)0
Sloanetretetb rerg gg ez5e(09.04.2021, 15:46)(15:46)0
ConnerCool stuff! https://www.tintconnectionut.com(09.04.2021, 19:17)(19:17)0
Addilynhiiiiiii(10.04.2021, 18:21)(18:21)0
Pabloteste klkllkjlkjlk
(11.04.2021, 15:26)(15:26)0
ghfgfgfg
jhj,,,,u,u,u,,,,
fgjngghjmghghgh ffg
(11.04.2021, 15:28)(15:28)0
Lilyana(12.04.2021, 22:02)(22:02)0
MirandaHey testesteat(13.04.2021, 08:48)(08:48)0
Miranda
(13.04.2021, 08:49)(08:49)0
Raylanjk;h;(13.04.2021, 11:45)(11:45)0
Cohenwtf(21.12.2018, 15:09)(15:09)0
Israel
dfdsfds
(14.01.2019, 08:49)(08:49)0
Bryansadsa(20.01.2019, 08:20)(08:20)0
Keaton
hi
sad
(23.01.2019, 22:22)(22:22)0
Kristiantest(25.02.2019, 14:04)(14:04)1
Abigail
(29.03.2019, 11:25)(11:25)1
Cannonhi(05.05.2019, 16:52)(16:52)0
vi2(05.05.2019, 16:53)(16:53)0
vi2wow(05.05.2019, 16:53)(16:53)1
Jerryоллоо\(20.05.2019, 17:34)(17:34)0
Acedrink beer(22.05.2019, 12:52)(12:52)0
Paulinapeace(30.05.2019, 14:17)(14:17)1
Reidgary(27.06.2019, 12:27)(12:27)0
banane(10.07.2019, 08:08)(08:08)2
Emilianoasfsdf(20.07.2019, 19:25)(19:25)0
Laylarrr(24.09.2019, 12:23)(12:23)0
Chasehkjhkjhj(08.10.2019, 09:43)(09:43)0
oliwonderful(02.12.2019, 07:14)(07:14)1
Bobbytesting(04.12.2019, 03:14)(03:14)0
Devondsfsdfnahadfdafhafdhads (04.12.2019, 12:48)(12:48)1
Eleanorهاى\(26.01.2020, 04:41)(04:41)0
Daisyheee


https://en.gravatar.com/dreamchrist
(02.02.2020, 19:52)(19:52)1
Estebanhohohohohooh(16.03.2020, 01:53)(01:53)0
BrooklynShamone(30.03.2020, 05:11)(05:11)0
George123123 213(28.04.2020, 19:31)(19:31)0
Taleh

hello  George 

(29.05.2020, 11:18)(11:18)1
Alaynainfotai.com(04.06.2020, 17:58)(17:58)0
Nicolasyumeyu(18.06.2020, 22:05)(22:05)0
KhloeTaleh,(01.07.2020, 11:06)(11:06)0
Khaleesiasdasd(01.07.2020, 12:09)(12:09)0
Tristensdhfjsgdvgfhj(11.07.2020, 14:22)(14:22)1
Trigfshdgfdjs(11.07.2020, 14:23)(14:23)0
Jolie

(15.07.2020, 08:29)(08:29)1
Rory(17.08.2020, 20:09)(20:09)0
Jimenatest(21.10.2020, 07:31)(07:31)0
Hamzahi(21.10.2020, 08:32)(08:32)0
Holden(31.10.2020, 20:57)(20:57)0
TrentIch(15.11.2020, 12:23)(12:23)0
Fisheroops(11.12.2020, 06:22)(06:22)0
Arielok

https://bit.ly/3nrcKz4
(16.12.2020, 11:44)(11:44)1
Parkerl[(19.12.2020, 21:10)(21:10)0
Parkeroopop(19.12.2020, 21:11)(21:11)0
Jesusok ok ok

https://www.scoop.it/topic/gejala
(12.01.2021, 01:21)(01:21)0
Mariahttps://osd.vn(20.02.2021, 18:49)(18:49)0
Thành nhựahttps://thanhnhua.vn(20.02.2021, 18:50)(18:50)0
Bếp trường họchttps://inoxphuongdiep.com(20.02.2021, 18:57)(18:57)0
chuyên gia về inox tại Hà Nội(20.02.2021, 18:59)(18:59)0
Rylietest(10.03.2021, 17:05)(17:05)0
Junehello,how to use it(15.03.2021, 11:24)(11:24)0
CharlesNLN,N,.(27.03.2021, 10:55)(10:55)0
Asiadddddddddd(05.09.2018, 14:46)(14:46)0
Asiacoucou(05.09.2018, 14:46)(14:46)0
garygary(06.09.2018, 16:42)(16:42)0
garytesto(06.09.2018, 16:43)(16:43)0
Margothai, anybody home?


(06.04.2019, 14:24)(14:24)2
MargotYse


(06.04.2019, 14:25)(14:25)0
ChelseaНу ка, нука, что тут?(13.04.2019, 12:47)(12:47)2
Jerryоллолодллд(20.05.2019, 17:34)(17:34)0
Wilson(15.06.2019, 13:36)(13:36)0
Becker(21.08.2019, 17:46)(17:46)0
BeckerWilson, no(21.08.2019, 17:46)(17:46)0
BeckerGu(21.08.2019, 17:47)(17:47)0
KensleyCool(19.10.2019, 01:07)(01:07)0
Kamryn
ok music gf

(28.10.2019, 23:09)(23:09)0
Thaliajhjkhkl(08.11.2019, 08:05)(08:05)1
lipuok
(02.12.2019, 07:15)(07:15)0
lipuhttps://ibnusirin.com(02.12.2019, 07:16)(07:16)0
lipu(02.12.2019, 07:16)(07:16)0
Cristopher
(02.03.2020, 07:56)(07:56)0
Madilynlipu,(15.03.2020, 06:28)(06:28)0
Madilynkkk +lipu,(15.03.2020, 06:28)(06:28)0
BrooklynWhat?(30.03.2020, 05:12)(05:12)0
Malcolmhttps://www.scoop.it/topic/dreams-by-dreamchrist/p/4111990909/2019/10/30/house-dream-interpretation-dreamchrist-christian-dream-meaning(30.03.2020, 19:17)(19:17)0
Malcolm(30.03.2020, 19:18)(19:18)0
Malcolm(30.03.2020, 19:18)(19:18)1
Malcolmfire in dreams(30.03.2020, 19:19)(19:19)0
Malcolm(30.03.2020, 19:20)(19:20)1
Georgeваыва(28.04.2020, 19:30)(19:30)1
George123 123 123(28.04.2020, 19:31)(19:31)0
Georgeваываыав(28.04.2020, 19:31)(19:31)0
Jolieinfotai.com(11.05.2020, 15:49)(15:49)0
Lilyа другие шаблончики? скучноватый шаблон... do you have any chat templates more?(16.05.2020, 16:10)(16:10)0
Taleh

what  Malcolm

(29.05.2020, 11:19)(11:19)0
Jolie


(14.06.2020, 19:20)(19:20)0
Johanaaaaa(19.06.2020, 21:26)(21:26)0
Emerytesting 123(04.07.2020, 00:07)(00:07)0
Emerytesting 1234(04.07.2020, 00:08)(00:08)0
Vaughnh(08.07.2020, 09:03)(09:03)0
Harleythanks for your extension(08.08.2020, 16:25)(16:25)0
My name is MertThanks(08.08.2020, 16:25)(16:25)1
Katie??(24.08.2020, 10:21)(10:21)0
Allydfd(25.08.2020, 13:33)(13:33)0
GrantReply(02.09.2020, 16:15)(16:15)0
Samanthahttps://www.scoop.it/topic/sakit-by-rosakit


(06.09.2020, 13:30)(13:30)0
Ita_provaprova
(16.10.2020, 14:09)(14:09)0
Luciano(20.10.2020, 03:28)(03:28)0
Arielok bosss


https://mimpipacar.wpdevcloud.com
(06.11.2020, 16:52)(16:52)1
StefanI like this.(11.11.2020, 15:41)(15:41)0
Lukefdsfdsf(16.02.2021, 08:33)(08:33)0
Declan(19.03.2021, 23:48)(23:48)0
Collinaaaaaaaaaaaqqqqqqqq(13.10.2019, 02:43)(02:43)0
Kamryn
yeah

(28.10.2019, 23:10)(23:10)0
Kamrynhttps://dreamchrist.com/breastfeeding-dream-interpretation/(03.11.2019, 17:37)(17:37)0
Sherlyn(22.11.2019, 16:06)(16:06)0
ChanAmazing(05.12.2019, 11:34)(11:34)1
Ikerasas(30.01.2020, 09:08)(09:08)0
Maleahok
https://olala-bebe.webnode.com
(04.02.2020, 17:26)(17:26)0
UriahMovies, wow!(06.02.2020, 13:10)(13:10)0
Stephenasdasd(13.02.2020, 10:58)(10:58)1
Adankjhkjhk(04.03.2020, 06:52)(06:52)0
Adanjkhkhlkhklhhklhlkhklkj(04.03.2020, 06:52)(06:52)1
Lillymoin(15.03.2020, 07:00)(07:00)0
Clairežýžřýřžýřžýřžý(16.03.2020, 07:24)(07:24)0
Channinglll(18.03.2020, 03:47)(03:47)0
Erickvbcxfvdxfvdsvsd(18.04.2020, 22:39)(22:39)0
Fostertest(03.05.2020, 16:26)(16:26)0
Jolie



(11.05.2020, 15:51)(15:51)0
EddieHello test...1.2.3.(12.05.2020, 21:45)(21:45)0
Talehhellloooo (29.05.2020, 11:20)(11:20)0
Adele(06.06.2020, 01:24)(01:24)0
Frankttttttttttttt(06.06.2020, 12:40)(12:40)0
Kadeneyi denedim(12.06.2020, 13:59)(13:59)0
Eddiehello(18.06.2020, 21:29)(21:29)0
BobbyFaceoff !(30.06.2020, 16:17)(16:17)0
Vincenzo
Jolie,test
(12.07.2020, 15:06)(15:06)0
Vincenzo
hiBobby,
(12.07.2020, 15:07)(15:07)0
Alec***(14.07.2020, 08:19)(08:19)0
Juliohola(14.08.2020, 11:21)(11:21)0
RyannThe word-break property in CSS is used to specify how a word should be broken or split when reaching the end of a line. The word-wrap property is used to split/break long words and wrap them into the next line. word-break: break-all; It is used to break the words at any character to prevent (23.08.2020, 16:15)(16:15)0
Ryann

The word-break property in CSS is used to specify how a word should be broken or split when reaching the end of a line. The word-wrap property is used to split/break long words and wrap them into the next line. word-break: break-all; It is used to break the words at any character to prevent 

(23.08.2020, 16:16)(16:16)0
Daniyal (31.08.2020, 06:37)(06:37)0
Samanthahttps://www.rosakit.com


(06.09.2020, 13:21)(13:21)2
Aubriellasam(09.10.2020, 16:54)(16:54)0
Granttesting(16.10.2020, 14:49)(14:49)0
LeeHai(16.10.2020, 14:50)(14:50)0
Skylaxsccsdsdd(26.12.2020, 10:59)(10:59)0
Johanna !!!(14.01.2021, 22:22)(22:22)0
Carlahello test kid(21.01.2021, 11:19)(11:19)0
Kennedyrgreghergherhgrehg(31.01.2021, 14:11)(14:11)0
vcbfgbgfnbgfnbgbdbdfbdbdf(31.01.2021, 14:12)(14:12)0
Bodepokus(11.02.2021, 12:31)(12:31)0
Bodevcbfgbgfnbgfn,(11.02.2021, 12:32)(12:32)0
KylahCool(15.02.2021, 22:11)(22:11)0
Đồ Thờ Làng Nghề Sơn Đồnghttps://dothothonghong.com(20.02.2021, 18:58)(18:58)0
Kiraciaoo(16.03.2021, 19:18)(19:18)0
Angel007(18.03.2021, 22:34)(22:34)0
Nathan6  5ннн(19.03.2021, 14:57)(14:57)0
Миша
тест
(19.03.2021, 14:59)(14:59)0
Declanhttps://realstrannik.com/(19.03.2021, 23:49)(23:49)0
CharlesKÑLK(27.03.2021, 10:58)(10:58)0

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