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How to properly report an issue

If you experienced any kind of problem with extension and require support, you need to properly describe the issue. Otherwise discussion with support may take a while and you will spend a lot more time on solving your problem.

A few things you need to consider before you contact support:

  • Be as much precise as possible. Never ever write "doesn't work", "nothing works" etc. - it doesn't make sense to any developer.
  • Explain your issue so we can reproduce it. Don't try to record a video - this is very time consuming and often unclear way of demonstration.
  • Don't pile all issues in one email, take one or two and describe them. When previous issues are solved, proceed with the next couple.
  • Clear your browser cache, your site's cache and any other cache you may remember.

In your report of every issue include the following:

  • A brief overview of the issue ("When resizing the browser the cart overlaps the search").
  • Steps to reproduce ("Open any page, resize the browser, look for the cart module on top right").
  • What happens after performing the steps above ("The shopping cart overlaps the search box").
  • Expected result ( "The shopping cart should wrap down below the search box").
  • Screenshots, which demonstrate the issue, or link to your site, where issue can be reporduced.
  • Additional information: browser and its version, framework and its version, presence of 3rd party processors like VQMod or advanced installers.

Displaying error messages

Sometimes something isn't working properly, but errors are not displayed at all or generic message like Error "500" is displayed. You may also see a blank page, which always means, that there's an error out there.

To display error messages, start with checking your php.ini file and add or uncomment these lines:

display_errors = Off
error_reporting = E_ALL

If this won't help, try the same with .htaccess file:

php_flag display_errors On
php_value error_reporting E_ALL

If you still don't see error messages, this means they're suppressed somewhere on parent level. In this case you need to contact your hosting provider and ask him, how to enable displaying errors.

If none of the steps above helped, you can simply check the error logs. Note, that there might be several error logs depending on your particular setup.

Tags: support faq

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Nancy
Registrazione Agenzie |
(22.02.2018, 10:02) (10:02) 0
Nancy demo (22.02.2018, 10:01) (10:01) 0
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Kameron MISSING TAGS AND META
TITLE
CATEGORY
META DESCRIPTION
META KEYWORDS
TAGS
Frontpage
Content Category



Joomla article
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Test article
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(22.02.2018, 07:52) (07:52) 0
Kameron Demox vvvvv
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Kameron Demo (22.02.2018, 07:37) (07:37) 0
Londyn ais (21.02.2018, 12:10) (12:10) 0
Jerome this birthday discount no limit of use? (21.02.2018, 11:24) (11:24) 0
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Kyson lol (19.02.2018, 14:43) (14:43) 0
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Drewrr rrrrrrr (18.02.2018, 21:14) (21:14) 0
Aisha halo (14.02.2018, 12:51) (12:51) 0
Jerome2 sdfgsdfg (13.02.2018, 17:10) (17:10) 0
Rosie Franky "You can completely hide the date column via CSS or change the date format in language file. You will find the date formatting strings right at the beginning of language file. " (13.02.2018, 09:38) (09:38) 0
Franky Hi (12.02.2018, 15:15) (15:15) 0
Franky Datum nimmt VIEL Platz ein!!!!! (12.02.2018, 15:14) (15:14) 0
Franky Und hier ein Pilz. Aufgenommen in der tiefsten Eifel.,,, Eigentlich will ich hier nur mal testen, was p***iert, wenn jieemjemand einen längerennText eintippert. IregndeinnLimiT? seitenumbruch?mirgendwann mal voll?
(12.02.2018, 15:02) (15:02) 0
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Lorelei Ach so,und das ist hier im Modul? (12.02.2018, 15:00) (15:00) 0
Yamileth سلام (10.02.2018, 08:27) (08:27) 1
Yehuda
HIer ein Test
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Zeke HA
(06.02.2018, 03:55) (03:55) 0
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Jeromeδ Finnegan, Maddux, (05.02.2018, 09:41) (09:41) 0
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fhfh sdfsf (01.02.2018, 18:47) (18:47) 0
hi Any Body Like To Watch My Vid

hi Any Body Like To Watch My Videos

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Jayse (28.01.2018, 00:17) (00:17) 0
Elyse dgsd gsg a (27.01.2018, 19:48) (19:48) 0
Kamden Sieht schon mal gut aus. Muss noch das Backend testen. Was kann man denn alles parametrisieren??? (26.01.2018, 13:11) (13:11) 0
Maisie 615161851681 (25.01.2018, 20:35) (20:35) 1
Me .. not You Was für ein Test ....  (24.01.2018, 20:04) (20:04) 0
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heromo go (06.02.2018, 03:54) (03:54) 0
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Finnegan 0-00 (31.01.2018, 13:44) (13:44) 0
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Kamden Kamden, das wunder mich nicht!
Scheint ja auch gut zu sein, dieses Plugin ;-)
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