EUR

How to properly report an issue

If you experienced any kind of problem with extension and require support, you need to properly describe the issue. Otherwise discussion with support may take a while and you will spend a lot more time on solving your problem.

A few things you need to consider before you contact support:

  • Be as much precise as possible. Never ever write "doesn't work", "nothing works" etc. - it doesn't make sense to any developer.
  • Explain your issue so we can reproduce it. Don't try to record a video - this is very time consuming and often unclear way of demonstration.
  • Don't pile all issues in one email, take one or two and describe them. When previous issues are solved, proceed with the next couple.
  • Clear your browser cache, your site's cache and any other cache you may remember.

In your report of every issue include the following:

  • A brief overview of the issue ("When resizing the browser the cart overlaps the search").
  • Steps to reproduce ("Open any page, resize the browser, look for the cart module on top right").
  • What happens after performing the steps above ("The shopping cart overlaps the search box").
  • Expected result ( "The shopping cart should wrap down below the search box").
  • Screenshots, which demonstrate the issue, or link to your site, where issue can be reporduced.
  • Additional information: browser and its version, framework and its version, presence of 3rd party processors like VQMod or advanced installers.

Displaying error messages

Sometimes something isn't working properly, but errors are not displayed at all or generic message like Error "500" is displayed. You may also see a blank page, which always means, that there's an error out there.

To display error messages, start with checking your php.ini file and add or uncomment these lines:

display_errors = Off
error_reporting = E_ALL

If this won't help, try the same with .htaccess file:

php_flag display_errors On
php_value error_reporting E_ALL

If you still don't see error messages, this means they're suppressed somewhere on parent level. In this case you need to contact your hosting provider and ask him, how to enable displaying errors.

If none of the steps above helped, you can simply check the error logs. Note, that there might be several error logs depending on your particular setup.

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JamalHello World!!!(19.08.2019, 03:30)(03:30)0
Lelandheyy(19.08.2019, 10:58)(10:58)0
Evaany coupon available?(19.08.2019, 15:05)(15:05)0
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Aniyahallo(21.08.2019, 12:49)(12:49)1
Aniya(21.08.2019, 12:49)(12:49)1
NasirHallo Test(21.08.2019, 17:40)(17:40)0
NasirvvvGgg(21.08.2019, 17:42)(17:42)0
NasirGooo(21.08.2019, 17:43)(17:43)0
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Stanleygjgmkghk(22.08.2019, 12:00)(12:00)0
Atticusrtetzretetertert(22.08.2019, 20:00)(20:00)0
Atticusdgjfdjg

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gsgfjldfgjlgfjljgs

(22.08.2019, 20:03)(20:03)0
Brady cool discord (24.08.2019, 13:47)(13:47)1
SlawkAcool discord (24.08.2019, 13:49)(13:49)0
Madisonwoot(24.08.2019, 14:26)(14:26)0
Oakley
bdhhtr
uyluylliuli
(24.08.2019, 23:39)(23:39)0
Oakley
gsddfdr
ioçuiçuiçiop+
uº9oº
(24.08.2019, 23:40)(23:40)0
Winston,(27.08.2019, 18:05)(18:05)0
WinstonThis is so awesome!!(27.08.2019, 18:05)(18:05)0
Apollohttps://thekrotek.com/(27.08.2019, 19:31)(19:31)0
Apolloarti mimpi ular https://ahlimimpi.xyz/apa-arti-mimpi-ular/
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12311(28.08.2019, 01:13)(01:13)0
Toby
fdgfdgdfg
(28.08.2019, 10:08)(10:08)0
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CaraHi! settings inside products (shippings and payments) don`t get saved. what could that be?(28.08.2019, 17:10)(17:10)0
CaraI mean I choose some, save and none chosen when come back.(28.08.2019, 17:11)(17:11)0
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Jordynhi(03.09.2019, 16:04)(16:04)0
Lochlantesting(04.09.2019, 07:58)(07:58)0
Alyviai will test(07.09.2019, 13:56)(13:56)0
GretaHI this is a test
Multiple lines.
End
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JosephPorn really?(13.09.2019, 01:29)(01:29)0
Myrakgjkhjk


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MarinaBin immer noch da(14.09.2019, 17:12)(17:12)0
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koko..
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ThaddeusHello World(17.09.2019, 13:30)(13:30)0
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Kinsleyfootball(06.10.2017, 17:11)(17:11)0
EvelynKinsley,(11.10.2017, 16:21)(16:21)2
Dominik「親子丼」男主角情史豐富 自稱和岳母.....(27.10.2017, 05:38)(05:38)1
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Aidenred?(09.03.2018, 16:48)(16:48)0
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Zechariahhttps://www.boomplace.com/(09.04.2018, 07:27)(07:27)0
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Dax
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Trat
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Trat
  • Tt
  • Jju
  • Hyre
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Cohenwtf(21.12.2018, 15:09)(15:09)0
Israel
dfdsfds
(14.01.2019, 08:49)(08:49)0
Bryansadsa(20.01.2019, 08:20)(08:20)0
Keaton
hi
sad
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Kristiantest(25.02.2019, 14:04)(14:04)1
Abigail
(29.03.2019, 11:25)(11:25)1
GuillermoHi, I got this error after installing multilingual logo ( e: Array to string conversion in /home/hanaa/public_html/admin/view/template/extension/soconfig/cl***/soconfig.php on line 199 )(23.04.2019, 17:42)(17:42)0
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vi2(05.05.2019, 16:53)(16:53)0
vi2wow(05.05.2019, 16:53)(16:53)1
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Payton?(16.10.2017, 15:54)(15:54)1
Aresnice(31.10.2017, 18:56)(18:56)0
RodneyTesting the shoutbox(11.11.2017, 09:40)(09:40)0
Winstontest(27.11.2017, 21:27)(21:27)1
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Melissajgjhgjghj(09.03.2018, 16:55)(16:55)0
BransonMusic to my ears!(30.03.2018, 18:53)(18:53)1
Broderick

hoi

(11.04.2018, 20:21)(20:21)0
de kalw

boe

(11.04.2018, 20:21)(20:21)1
Gary(11.05.2018, 10:30)(10:30)0
KaraЗдарова бандиты (25.05.2018, 16:58)(16:58)3
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Asiadddddddddd(05.09.2018, 14:46)(14:46)0
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Margothai, anybody home?


(06.04.2019, 14:24)(14:24)2
MargotYse


(06.04.2019, 14:25)(14:25)0
ChelseaНу ка, нука, что тут?(13.04.2019, 12:47)(12:47)2
Jerryоллолодллд(20.05.2019, 17:34)(17:34)0
Wilson(15.06.2019, 13:36)(13:36)0
Becker(21.08.2019, 17:46)(17:46)0
BeckerWilson, no(21.08.2019, 17:46)(17:46)0
BeckerGu(21.08.2019, 17:47)(17:47)0
Clairesadsdas(12.12.2017, 17:22)(17:22)1
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Blubbd,g,dd,(12.01.2018, 20:01)(20:01)1
KamdenKlappt ja prima (18.01.2018, 14:29)(14:29)0
KamdenKamden, das wunder mich nicht!
Scheint ja auch gut zu sein, dieses Plugin ;-)
(18.01.2018, 14:37)(14:37)0
Tyree(02.02.2018, 06:59)(06:59)0
Tyree(02.02.2018, 06:59)(06:59)1
LoreleiMit Bild...(12.02.2018, 15:17)(15:17)0
Brentleyanother test(16.02.2018, 16:20)(16:20)0
BrentleyBrentley, need more testing(16.02.2018, 16:20)(16:20)1
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Celiatest(03.05.2018, 14:07)(14:07)0
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QuintinQuintin, Quintin, Quintin,(25.05.2018, 19:59)(19:59)0
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AlondraKhloe,(22.12.2018, 01:22)(01:22)0
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Alondra
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CassiusFalse Advertisement(14.01.2019, 02:13)(02:13)0
TomHello (23.01.2019, 13:47)(13:47)0
Maliyahjunk(29.01.2019, 00:16)(00:16)0
TrentonHi thee(29.01.2019, 04:42)(04:42)0
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Christine
:)
(26.02.2019, 17:53)(17:53)0
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Ciao
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Hanna*** you(15.07.2019, 10:49)(10:49)0

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