EUR

How to properly report an issue

If you experienced any kind of problem with extension and require support, you need to properly describe the issue. Otherwise discussion with support may take a while and you will spend a lot more time on solving your problem.

A few things you need to consider before you contact support:

  • Be as much precise as possible. Never ever write "doesn't work", "nothing works" etc. - it doesn't make sense to any developer.
  • Explain your issue so we can reproduce it. Don't try to record a video - this is very time consuming and often unclear way of demonstration.
  • Don't pile all issues in one email, take one or two and describe them. When previous issues are solved, proceed with the next couple.
  • Clear your browser cache, your site's cache and any other cache you may remember.

In your report of every issue include the following:

  • A brief overview of the issue ("When resizing the browser the cart overlaps the search").
  • Steps to reproduce ("Open any page, resize the browser, look for the cart module on top right").
  • What happens after performing the steps above ("The shopping cart overlaps the search box").
  • Expected result ( "The shopping cart should wrap down below the search box").
  • Screenshots, which demonstrate the issue, or link to your site, where issue can be reporduced.
  • Additional information: browser and its version, framework and its version, presence of 3rd party processors like VQMod or advanced installers.

Displaying error messages

Sometimes something isn't working properly, but errors are not displayed at all or generic message like Error "500" is displayed. You may also see a blank page, which always means, that there's an error out there.

To display error messages, start with checking your php.ini file and add or uncomment these lines:

display_errors = Off
error_reporting = E_ALL

If this won't help, try the same with .htaccess file:

php_flag display_errors On
php_value error_reporting E_ALL

If you still don't see error messages, this means they're suppressed somewhere on parent level. In this case you need to contact your hosting provider and ask him, how to enable displaying errors.

If none of the steps above helped, you can simply check the error logs. Note, that there might be several error logs depending on your particular setup.

support, faq

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Jamieteste(17.12.2021, 11:54)(11:54)1
Dwaynead(20.12.2021, 13:32)(13:32)0
Adamhi(23.12.2021, 07:41)(07:41)1
Adam(23.12.2021, 07:41)(07:41)0
RomanHiiee(31.12.2021, 09:13)(09:13)1
LucasTEST(02.01.2022, 09:03)(09:03)0
Lucas(02.01.2022, 10:10)(10:10)0
GiovanniWow this old thing is still going well done dude... stopped using Joomla and this chat box years now can't even remember how long... dont take the injection.(03.01.2022, 20:37)(20:37)2
Ramirodasda(06.01.2022, 16:10)(16:10)1
Codytest(06.01.2022, 19:10)(19:10)0
The KrotekGiovanni, yeah of course it does work. Why shouldn't it? Still the best shoutbox for Joomla :-)(07.01.2022, 11:14)(11:14)0
Eliezer111
(07.01.2022, 13:00)(13:00)0
Saulrrrrrrrrrrrr(12.01.2022, 11:37)(11:37)1
Trentonesedeseseses(12.01.2022, 18:09)(18:09)0
Landensds(16.01.2022, 13:27)(13:27)0
Landenhttp://artbbs.viwap.com(16.01.2022, 13:28)(13:28)0
Миша(19.01.2022, 17:56)(17:56)0
Миша
Landen, Landen,65н657 5757575757
(19.01.2022, 17:57)(17:57)0
Vanessaddwd(21.01.2022, 21:40)(21:40)0
JosueTEST(25.01.2022, 11:54)(11:54)1
Anson
111
(02.02.2022, 08:20)(08:20)0
ConradА для джумла 4 ? будет работать ??(05.02.2022, 18:05)(18:05)1
Magnoliacan you hear me now?(06.02.2022, 01:13)(01:13)0
Magnoliamy kitty
(06.02.2022, 01:14)(01:14)0
ConradSuch a great extension, but it's a pity that it doesn't work on jumla 4(07.02.2022, 19:35)(19:35)0
LiliaYay, party on! Hoe you're having a fun time! :-)
Switching from wooCommerce https://sweetsensation/sortiment to OpenCart.
(08.02.2022, 23:14)(23:14)0
LiliaFunny shoutbox anyway? Works like a charm. Wonder where that gadget is from. (08.02.2022, 23:15)(23:15)0
BeckhamIt is possible to store the file in cloud storage like AWS S3 or Google Drive or Onedrive ??(10.02.2022, 13:53)(13:53)0
Erikhttps://clck.ru/ajssD(11.02.2022, 03:32)(03:32)0
Zion(20.02.2022, 01:35)(01:35)1
Riyaciao(23.02.2022, 20:46)(20:46)0
Justiceneed an easy way to let customers input data like text input(23.02.2022, 22:51)(22:51)1
LachlanUkraina VS Rusia(27.02.2022, 12:59)(12:59)0
Gradyll(13.03.2022, 06:47)(06:47)2
Blazedf(13.03.2022, 20:56)(20:56)0
Yousefneed a way to let my users chat(14.03.2022, 11:49)(11:49)0
sssaaa(15.03.2022, 21:03)(21:03)0
Aminadfgdfg(25.03.2022, 10:27)(10:27)1
BryantVyuyuiy(06.04.2022, 18:19)(18:19)0
Skylarwhat ok(21.04.2022, 15:16)(15:16)0
Sarahkumimpi.com(22.04.2022, 21:00)(21:00)0
Sarahsafasdasd a(22.04.2022, 21:00)(21:00)0
Sarahhttps://www.kumimpi.com


mimpi ular panjang hitam mengejarku
(22.04.2022, 21:01)(21:01)0
Alanadr
(24.04.2022, 17:27)(17:27)0
Bailee121(29.04.2022, 15:33)(15:33)0
Aliyahthank you.(04.05.2022, 03:41)(03:41)0
AliyahThank you for sharing this extension. Best regards from the top drywall contractor in Corpus Christi.(04.05.2022, 03:42)(03:42)0
Brendan怎么回事儿钉钉(08.05.2022, 22:10)(22:10)0
Miriamdfgh

sdf

afd

(09.05.2022, 07:08)(07:08)0
Miriamasdfsd(09.05.2022, 07:08)(07:08)0
Abigail
(29.03.2019, 11:25)(11:25)2
Cannonhi(05.05.2019, 16:52)(16:52)0
vi2(05.05.2019, 16:53)(16:53)0
vi2wow(05.05.2019, 16:53)(16:53)1
Jerryоллоо\(20.05.2019, 17:34)(17:34)0
Acedrink beer(22.05.2019, 12:52)(12:52)0
Paulinapeace(30.05.2019, 14:17)(14:17)1
Reidgary(27.06.2019, 12:27)(12:27)0
banane(10.07.2019, 08:08)(08:08)2
Emilianoasfsdf(20.07.2019, 19:25)(19:25)0
Laylarrr(24.09.2019, 12:23)(12:23)0
Chasehkjhkjhj(08.10.2019, 09:43)(09:43)0
oliwonderful(02.12.2019, 07:14)(07:14)1
Bobbytesting(04.12.2019, 03:14)(03:14)0
Devondsfsdfnahadfdafhafdhads (04.12.2019, 12:48)(12:48)1
Eleanorهاى\(26.01.2020, 04:41)(04:41)0
Estebanhohohohohooh(16.03.2020, 01:53)(01:53)0
BrooklynShamone(30.03.2020, 05:11)(05:11)0
George123123 213(28.04.2020, 19:31)(19:31)0
Taleh

hello  George 

(29.05.2020, 11:18)(11:18)1
Alaynainfotai.com(04.06.2020, 17:58)(17:58)0
Nicolasyumeyu(18.06.2020, 22:05)(22:05)0
KhloeTaleh,(01.07.2020, 11:06)(11:06)0
Khaleesiasdasd(01.07.2020, 12:09)(12:09)0
Tristensdhfjsgdvgfhj(11.07.2020, 14:22)(14:22)1
Trigfshdgfdjs(11.07.2020, 14:23)(14:23)0
Rory(17.08.2020, 20:09)(20:09)0
Jimenatest(21.10.2020, 07:31)(07:31)0
Hamzahi(21.10.2020, 08:32)(08:32)0
Holden(31.10.2020, 20:57)(20:57)0
TrentIch(15.11.2020, 12:23)(12:23)0
Fisheroops(11.12.2020, 06:22)(06:22)0
Parkerl[(19.12.2020, 21:10)(21:10)0
Parkeroopop(19.12.2020, 21:11)(21:11)0
chuyên gia về inox tại Hà Nội(20.02.2021, 18:59)(18:59)0
Rylietest(10.03.2021, 17:05)(17:05)0
Junehello,how to use it(15.03.2021, 11:24)(11:24)0
CharlesNLN,N,.(27.03.2021, 10:55)(10:55)1
Scarletcrica(21.04.2021, 03:47)(03:47)1
Augusttest(07.05.2021, 03:47)(03:47)1
Jolenetes ting(11.06.2021, 09:15)(09:15)0
Ellecgt(16.06.2021, 16:29)(16:29)0
Emeliaok


https://www.scoop.it/topic/health-by-rosakita
(06.09.2021, 02:00)(02:00)0
LandryTest for sports betting https://www.apuesto.pe/te-apuesto(17.09.2021, 18:00)(18:00)0
Alisatesting sports category(11.10.2021, 13:37)(13:37)0
Sarahok guys

https://biblicaljesuschrist.wordpress.com/2022/02/08/the-coming-of-jesus-to-free-man-from-sin/
(08.02.2022, 20:23)(20:23)0
Sarah(08.02.2022, 20:23)(20:23)0
Orionhallo(17.03.2022, 04:23)(04:23)0
adetess(17.03.2022, 04:24)(04:24)0
Sarah


okokokokoko
(15.05.2022, 08:30)(08:30)0
KaitlynxDxDS(02.08.2018, 10:09)(10:09)0
Asiadddddddddd(05.09.2018, 14:46)(14:46)0
Asiacoucou(05.09.2018, 14:46)(14:46)0
garygary(06.09.2018, 16:42)(16:42)0
garytesto(06.09.2018, 16:43)(16:43)0
Margothai, anybody home?


(06.04.2019, 14:24)(14:24)2
MargotYse


(06.04.2019, 14:25)(14:25)0
ChelseaНу ка, нука, что тут?(13.04.2019, 12:47)(12:47)2
Jerryоллолодллд(20.05.2019, 17:34)(17:34)0
Wilson(15.06.2019, 13:36)(13:36)0
Becker(21.08.2019, 17:46)(17:46)0
BeckerWilson, no(21.08.2019, 17:46)(17:46)0
BeckerGu(21.08.2019, 17:47)(17:47)0
KensleyCool(19.10.2019, 01:07)(01:07)1
Thaliajhjkhkl(08.11.2019, 08:05)(08:05)1
lipuok
(02.12.2019, 07:15)(07:15)0
lipu(02.12.2019, 07:16)(07:16)0
Cristopher
(02.03.2020, 07:56)(07:56)0
Madilynlipu,(15.03.2020, 06:28)(06:28)0
Madilynkkk +lipu,(15.03.2020, 06:28)(06:28)0
BrooklynWhat?(30.03.2020, 05:12)(05:12)0
Malcolm(30.03.2020, 19:18)(19:18)0
Malcolm(30.03.2020, 19:18)(19:18)1
Malcolmfire in dreams(30.03.2020, 19:19)(19:19)0
Malcolm(30.03.2020, 19:20)(19:20)1
Georgeваыва(28.04.2020, 19:30)(19:30)1
George123 123 123(28.04.2020, 19:31)(19:31)0
Georgeваываыав(28.04.2020, 19:31)(19:31)0
Jolieinfotai.com(11.05.2020, 15:49)(15:49)0
Lilyа другие шаблончики? скучноватый шаблон... do you have any chat templates more?(16.05.2020, 16:10)(16:10)0
Taleh

what  Malcolm

(29.05.2020, 11:19)(11:19)0
Johanaaaaa(19.06.2020, 21:26)(21:26)0
Emerytesting 123(04.07.2020, 00:07)(00:07)0
Emerytesting 1234(04.07.2020, 00:08)(00:08)0
Vaughnh(08.07.2020, 09:03)(09:03)0
Harleythanks for your extension(08.08.2020, 16:25)(16:25)0
My name is MertThanks(08.08.2020, 16:25)(16:25)1
Katie??(24.08.2020, 10:21)(10:21)0
Allydfd(25.08.2020, 13:33)(13:33)0
GrantReply(02.09.2020, 16:15)(16:15)0
Ita_provaprova
(16.10.2020, 14:09)(14:09)0
Luciano(20.10.2020, 03:28)(03:28)1
StefanI like this.(11.11.2020, 15:41)(15:41)0
Lukefdsfdsf(16.02.2021, 08:33)(08:33)0
Declan(19.03.2021, 23:48)(23:48)0
Elintrail
(07.05.2021, 18:14)(18:14)1
Maguschào cả nhà(27.07.2021, 06:36)(06:36)0
Gianna



(01.08.2021, 20:40)(20:40)0
MaleahZest(11.11.2021, 18:43)(18:43)0
Maleah(11.11.2021, 18:43)(18:43)0
Hanna***(15.07.2019, 10:49)(10:49)0
Hanna*** you(15.07.2019, 10:49)(10:49)0
Alvinok yes well done(03.10.2019, 21:49)(21:49)1
Collinaaaaaaaaaaaqqqqqqqq(13.10.2019, 02:43)(02:43)0
Sherlyn(22.11.2019, 16:06)(16:06)0
ChanAmazing(05.12.2019, 11:34)(11:34)1
Ikerasas(30.01.2020, 09:08)(09:08)0
UriahMovies, wow!(06.02.2020, 13:10)(13:10)0
Stephenasdasd(13.02.2020, 10:58)(10:58)1
Adankjhkjhk(04.03.2020, 06:52)(06:52)0
Adanjkhkhlkhklhhklhlkhklkj(04.03.2020, 06:52)(06:52)1
Lillymoin(15.03.2020, 07:00)(07:00)0
Clairežýžřýřžýřžýřžý(16.03.2020, 07:24)(07:24)0
Channinglll(18.03.2020, 03:47)(03:47)0
Erickvbcxfvdxfvdsvsd(18.04.2020, 22:39)(22:39)0
Fostertest(03.05.2020, 16:26)(16:26)0
EddieHello test...1.2.3.(12.05.2020, 21:45)(21:45)0
Talehhellloooo (29.05.2020, 11:20)(11:20)0
Adele(06.06.2020, 01:24)(01:24)0
Frankttttttttttttt(06.06.2020, 12:40)(12:40)0
Kadeneyi denedim(12.06.2020, 13:59)(13:59)0
Eddiehello(18.06.2020, 21:29)(21:29)0
BobbyFaceoff !(30.06.2020, 16:17)(16:17)0
Vincenzo
Jolie,test
(12.07.2020, 15:06)(15:06)0
Vincenzo
hiBobby,
(12.07.2020, 15:07)(15:07)0
Alec***(14.07.2020, 08:19)(08:19)0
Juliohola(14.08.2020, 11:21)(11:21)0
RyannThe word-break property in CSS is used to specify how a word should be broken or split when reaching the end of a line. The word-wrap property is used to split/break long words and wrap them into the next line. word-break: break-all; It is used to break the words at any character to prevent (23.08.2020, 16:15)(16:15)0
Ryann

The word-break property in CSS is used to specify how a word should be broken or split when reaching the end of a line. The word-wrap property is used to split/break long words and wrap them into the next line. word-break: break-all; It is used to break the words at any character to prevent 

(23.08.2020, 16:16)(16:16)0
Daniyal (31.08.2020, 06:37)(06:37)0
Aubriellasam(09.10.2020, 16:54)(16:54)0
Granttesting(16.10.2020, 14:49)(14:49)0
LeeHai(16.10.2020, 14:50)(14:50)0
Skylaxsccsdsdd(26.12.2020, 10:59)(10:59)0
Johanna !!!(14.01.2021, 22:22)(22:22)0
Carlahello test kid(21.01.2021, 11:19)(11:19)0
Kennedyrgreghergherhgrehg(31.01.2021, 14:11)(14:11)0
vcbfgbgfnbgfnbgbdbdfbdbdf(31.01.2021, 14:12)(14:12)0
Bodepokus(11.02.2021, 12:31)(12:31)0
Bodevcbfgbgfnbgfn,(11.02.2021, 12:32)(12:32)0
KylahCool(15.02.2021, 22:11)(22:11)0
Kiraciaoo(16.03.2021, 19:18)(19:18)0
Angel007(18.03.2021, 22:34)(22:34)0
Nathan6  5ннн(19.03.2021, 14:57)(14:57)0
Миша
тест
(19.03.2021, 14:59)(14:59)1
CharlesKÑLK(27.03.2021, 10:58)(10:58)0
Bryleegood to see u

https://en.gravatar.com/christreman
(17.09.2021, 05:45)(05:45)0
Thomas***alamu alaykum muslims(11.03.2022, 14:11)(14:11)0
KylahBybynyny(21.04.2022, 03:18)(03:18)0
Adalynhttps://about.me/dreamjohn(15.05.2022, 03:51)(03:51)0

Shoutbox stats: 4 categories, 2519 shouts, 112 users, 2007 guests

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