FAQ

Please, read the list of most popular questions below, before you ask for support. It'll save all of us some time.

What are the minimum requirements for your extensions?

We officially support PHP 5.6 or higher. Platform specific requirements are listed on every extension's page.

I don't know, how to setup your extension! Nothing works!

This is why we, developers, usually write instructions. You'll find them at this very page.

I don't have PayPal or credit card. Can I pay you some other way?

You can also pay with Skrill to our account: skrill@thekrotek.com. All Skrill payments processed manually for now, so, please, inform us after payment.

How can I re-download purchased extensions?

Just login with your credentials and visit Account -> My Orders page, where you'll find all your orders.

I have a custom template. Will your extension fit in it?

It might not fit, but we will try to help you with this. Feel free to contact us, if you have any issues or questions.

Will you help me adjust layout of your extension to my site's template?

We don't do any styling or templating, however all out extensions are highly customizable and can be adjusted to any template via CSS.

Will I have access to upgrades and support after purchase?

Every purchased extension has 180 days of absolutely free support and upgrades. Feel free to contact us, if you have any issues or questions.

Are there any better extensions than yours?

No.

I have an idea and want to share it...

Sure, feel free to tell us, what's on your mind. However we can't guarantee you, that your idea will be accepted right away.