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Support

Support for all our extensions is absolutely free during license period (180 days). If you have any issues with one of our extensions, got an idea or pre-sales questions, feel free to contact us via email: support@thekrotek.com. You may also use our support forum for the same purposes.

Don't forget to include error messages (if any) or screenshots with them in your support request or forum post.

NOTE: We DO NOT accept videos in support requests. This is the worst possible way to describe an issue. Send ONLY plain text or screenshots.

Limitations

All our extensions, purchased on our site or any other software market are subjects of the following limitations:

  • Outdated versions of our extensions are not supported at all. You need to update purchased extension to the latest version before contacting support.
  • Free support excludes installation, setup, CSS incompatibilities or any kind of customizations. If you want our help on one of these matters, you can always order a paid service (see below).
  • VQMod (XML) files, which contain modifications for templates are guaranteed to work with default template and any others, which follow its structure. For other templates you will have to adjust VQMod file by yourself or use our paid service.
  • We guarantee, that all our extensions will work in standard environment. However it is possible, that some compatibility issues with 3rd party extensions may occur. We do not and absolutely can not provide free support for such issues. They are always considered as customization and should be paid on regular basis.
  • Support for free extensions is limited. You can always send us a bug report, but we can not guarantee a reply or timely bug fix.

Third party extensions support

Some of our extensions communicate with 3rd party software like Kunena, K2, JomSocial etc. to display avatars or any other user data. We provide support only for latest versions of supported 3rd party software. If you're having any issues with displaying external data in one of our extensions, you need to upgrade 3rd party software to the latest version before contacting us.

Paid Services

Apart from free support we offer paid services: installation, setup or any kind of customization. Minimum price of any service is 10 EUR. If you're not able to install or setup any extension or require customization, contact us via email: support@thekrotek.com.

All paid services provided only after full payment and are non-refundable. Negotiated price is always final and will not change, even if we spend more or less time with your task.

Donations

If you use one of our free extensions and want to make a donation as a token of gratitude, you can easily do this by sending any amount via PayPal. Just use our email support@thekrotek.com to send money and enter extension's name in transaction comment.

Tags: support faq

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Nancy
Registrazione Agenzie |
(22.02.2018, 10:02) (10:02) 0
Nancy demo (22.02.2018, 10:01) (10:01) 0
Nancy brilli test (22.02.2018, 09:59) (09:59) 0
Nancy logo
(22.02.2018, 09:58) (09:58) 0
Kameron MISSING TAGS AND META
TITLE
CATEGORY
META DESCRIPTION
META KEYWORDS
TAGS
Frontpage
Content Category



Joomla article
Content Category



Test article
Content Category
(22.02.2018, 07:52) (07:52) 0
Kameron Demox vvvvv
(22.02.2018, 07:38) (07:38) 0
Kameron Demo (22.02.2018, 07:37) (07:37) 0
Londyn ais (21.02.2018, 12:10) (12:10) 0
Jerome this birthday discount no limit of use? (21.02.2018, 11:24) (11:24) 0
Sonia Kyson, Aisha, (20.02.2018, 13:07) (13:07) 0
Kyson lol (19.02.2018, 14:43) (14:43) 0
Jamie asuuu (19.02.2018, 14:08) (14:08) 0
Drewrr rrrrrrr (18.02.2018, 21:14) (21:14) 0
Aisha halo (14.02.2018, 12:51) (12:51) 0
Jerome2 sdfgsdfg (13.02.2018, 17:10) (17:10) 0
Rosie Franky "You can completely hide the date column via CSS or change the date format in language file. You will find the date formatting strings right at the beginning of language file. " (13.02.2018, 09:38) (09:38) 0
Franky Hi (12.02.2018, 15:15) (15:15) 0
Franky Datum nimmt VIEL Platz ein!!!!! (12.02.2018, 15:14) (15:14) 0
Franky Und hier ein Pilz. Aufgenommen in der tiefsten Eifel.,,, Eigentlich will ich hier nur mal testen, was p***iert, wenn jieemjemand einen längerennText eintippert. IregndeinnLimiT? seitenumbruch?mirgendwann mal voll?
(12.02.2018, 15:02) (15:02) 0
Franky (12.02.2018, 15:01) (15:01) 0
Lorelei Ach so,und das ist hier im Modul? (12.02.2018, 15:00) (15:00) 0
Yamileth سلام (10.02.2018, 08:27) (08:27) 1
Yehuda
HIer ein Test
(08.02.2018, 16:41) (16:41) 0
Test Test2 (07.02.2018, 15:05) (15:05) 0
Brielle test (07.02.2018, 15:04) (15:04) 0
Emmalee I'm in pain, :-( I install twice "Missing tags" but I can't see it in modules... (07.02.2018, 14:56) (14:56) 0
tyyt no mitäpä mie mittää (07.02.2018, 13:20) (13:20) 0
The Krotek Sup dawg! (07.02.2018, 07:43) (07:43) 0
Ashley sup nigaa (06.02.2018, 21:12) (21:12) 0
Ashley 12 (06.02.2018, 21:11) (21:11) 0
Darius saasd (06.02.2018, 18:52) (18:52) 0
Zeke HA
(06.02.2018, 03:55) (03:55) 0
Jerome2 δφσδφασδ (05.02.2018, 09:41) (09:41) 0
Jeromeδ Finnegan, Maddux, (05.02.2018, 09:41) (09:41) 0
Dennis (04.02.2018, 02:47) (02:47) 0
Dennis The Krotek! (04.02.2018, 02:46) (02:46) 0
Ember Cool! (02.02.2018, 06:44) (06:44) 0
fhfh sdfsf (01.02.2018, 18:47) (18:47) 0
hi Any Body Like To Watch My Vid

hi Any Body Like To Watch My Videos

(01.02.2018, 18:43) (18:43) 1
hi (01.02.2018, 18:25) (18:25) 0
Knox Hi (01.02.2018, 17:05) (17:05) 0
Coen ;p; (31.01.2018, 19:23) (19:23) 0
Lucian (29.01.2018, 16:14) (16:14) 0
Graham Jewel, sup dawg! (28.01.2018, 10:36) (10:36) 0
Jewel Sup Nigga! (28.01.2018, 02:33) (02:33) 0
Jayse (28.01.2018, 00:17) (00:17) 0
Elyse dgsd gsg a (27.01.2018, 19:48) (19:48) 0
Kamden Sieht schon mal gut aus. Muss noch das Backend testen. Was kann man denn alles parametrisieren??? (26.01.2018, 13:11) (13:11) 0
Maisie 615161851681 (25.01.2018, 20:35) (20:35) 1
Me .. not You Was für ein Test ....  (24.01.2018, 20:04) (20:04) 0
Sean (12.02.2018, 01:12) (01:12) 0
heromo go (06.02.2018, 03:54) (03:54) 0
Zeke Sports!!! (06.02.2018, 03:54) (03:54) 0
Finnegan 0-00 (31.01.2018, 13:44) (13:44) 0
Maddux 22 (26.01.2018, 08:32) (08:32) 0
Marina hi (21.12.2017, 02:05) (02:05) 1
Caroline asd (20.12.2017, 16:07) (16:07) 0
Valerie grew (16.12.2017, 13:58) (13:58) 0
Alijah hfjfdgh (03.12.2017, 18:09) (18:09) 0
Maddox gfgf (28.11.2017, 20:18) (20:18) 0
Dominik 「親子丼」男主角情史豐富 自稱和岳母..... (27.10.2017, 05:38) (05:38) 1
Evelyn Kinsley, (11.10.2017, 16:21) (16:21) 2
Kinsley football (06.10.2017, 17:11) (17:11) 0
Kendall guerre puniche (05.10.2017, 10:58) (10:58) 0
Kendall cesare (05.10.2017, 10:57) (10:57) 0
Ramon music (01.10.2017, 22:07) (22:07) 1
Ramon football (01.10.2017, 22:07) (22:07) 0
Khloe hi (30.09.2017, 15:25) (15:25) 1
ΓΕΟΡΓΕ OOOOOO (28.09.2017, 17:44) (17:44) 0
Roberto 111 (28.09.2017, 17:42) (17:42) 0
Roberto TEST (28.09.2017, 17:42) (17:42) 0
Roberto OK (28.09.2017, 17:41) (17:41) 0
Milan football (27.09.2017, 14:34) (14:34) 1
Duke check this area (26.09.2017, 23:12) (23:12) 0
Jensen dsfsfssgsg (22.09.2017, 20:24) (20:24) 0
Kylie shoutbox (19.09.2017, 08:51) (08:51) 0
Kylie shoutbox (19.09.2017, 08:51) (08:51) 0
Thalia jkhkkyu (11.09.2017, 14:33) (14:33) 0
Issac Jjhhji (11.09.2017, 01:19) (01:19) 0
Dax testo magino (11.12.2017, 10:09) (10:09) 2
Winston gjfhjfj (27.11.2017, 21:27) (21:27) 0
Winston test (27.11.2017, 21:27) (21:27) 0
Rodney Testing the shoutbox (11.11.2017, 09:40) (09:40) 0
Ares nice (31.10.2017, 18:56) (18:56) 0
Payton ? (16.10.2017, 15:54) (15:54) 0
Mohammad hi (23.02.2018, 08:33) (08:33) 0
Brentley Brentley, need more testing (16.02.2018, 16:20) (16:20) 0
Brentley another test (16.02.2018, 16:20) (16:20) 0
Lorelei Mit Bild... (12.02.2018, 15:17) (15:17) 0
Tyree (02.02.2018, 06:59) (06:59) 1
Tyree (02.02.2018, 06:59) (06:59) 0
Kamden Kamden, das wunder mich nicht!
Scheint ja auch gut zu sein, dieses Plugin ;-)
(18.01.2018, 14:37) (14:37) 0
Kamden Klappt ja prima  (18.01.2018, 14:29) (14:29) 0
Blubb d,g,dd, (12.01.2018, 20:01) (20:01) 1
Sienna agffab (12.01.2018, 20:00) (20:00) 0
Claire sadsdas (12.12.2017, 17:22) (17:22) 1
Heidi (09.12.2017, 11:11) (11:11) 0
Alijah Prince,aa (20.11.2017, 15:21) (15:21) 0
Prince hljhnl (14.11.2017, 12:48) (12:48) 1
Prince hho;hn (14.11.2017, 12:45) (12:45) 0
Milena hi :) (23.09.2017, 10:41) (10:41) 1
Jensen test
(22.09.2017, 20:08) (20:08) 1

Shoutbox stats: 4 categories, 628 shouts, 22 users, 281 guests

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