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Support

Support for all our extensions is absolutely free during the license period of 180 days. If you have any issues with one of our extensions, got an idea or pre-sales questions, feel free to contact us via email: support@thekrotek.com. You may also use our support forum for the same purposes.

Don't forget to include error messages (if any) or screenshots with them in your support request or forum post.

Limitations

All our extensions, purchased on our site or any other software market are subjects of the following limitations:

  • Outdated versions of our extensions are not supported at all. You need to update purchased extension to the latest version before contacting support.
  • Free support excludes CSS/template incompatibilities or any kind of customizations. If you want our help on one of these matters, you can always order a paid service (see below).
  • OCMod (XML) files, which contain modifications for templates are guaranteed to work with default template and any others, which follow its structure. For other templates you will have to adjust OCMod file by yourself or use our paid service.
  • We guarantee, that all our extensions will work in standard environment. However it is possible, that some compatibility issues with 3rd party extensions may occur. We do not and absolutely can not provide free support for such issues. They are always considered as customization and should be paid on regular basis.
  • Support for free extensions is limited. You can always send us a bug report, but we can not guarantee a reply or timely bug fix.

NOTE: We only support official releases of frameworks. Compatibility with forks and any other unofficial releases is not guaranteed, we provide only paid support for such releases even if the license is still active. See the License Agreement for more info.

Third party extensions support

Some of our extensions communicate with 3rd party software like Kunena, K2, JomSocial etc. We provide support only for latest versions of supported 3rd party software. If you're having any issues with displaying external data in one of our extensions, you need to upgrade 3rd party software to the latest version before contacting us.

NOTE: If you're using Journal 3 theme, please, read this note.

Paid Services

Apart from free support we offer paid services, mostly for any kind of customization. Minimum price of such service is 20 EUR. If you require a customization, please, contact us via email: support@thekrotek.com.

All paid services provided only after full payment and are non-refundable. Negotiated price is always final and will not change, even if we spend more or less time with your task.

Donations

If you use one of our free extensions and want to make a donation as a token of gratitude, you can easily do this by sending any amount via PayPal. Just use our email support@thekrotek.com to send money and enter extension's name in transaction comment.

support, faq

General
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Nathalie
  1. Hi
(17.04.2023, 02:37)(02:37)0
NathalieHey(17.04.2023, 02:37)(02:37)0
k1hollo(17.04.2023, 04:20)(04:20)0
Zacharytest(19.04.2023, 22:03)(22:03)0
Jayhey(27.04.2023, 07:08)(07:08)0
SashaHello(03.05.2023, 18:41)(18:41)0
SashaI need some help with Google contacts export extension using(03.05.2023, 18:43)(18:43)0
Dilan(08.05.2023, 06:33)(06:33)0
Dilanτεστ(08.05.2023, 06:34)(06:34)0
Dilanτεστ(08.05.2023, 06:34)(06:34)0
JamieAdd to cart button not working properly on mobile version only, opencart Version 2.3.0.2(14.05.2023, 11:51)(11:51)1
VivianaTo install and use extension on OpenCart 3 you need to install OpenCart 3 Compatibility Fixes."" Would be nice if I could actually download this(17.05.2023, 12:06)(12:06)0
ColtOp(22.05.2023, 14:11)(14:11)0
popssd;lkfj;lkfg(22.05.2023, 14:11)(14:11)0
PiperDghjj(22.05.2023, 14:14)(14:14)0
popsпарапр(23.05.2023, 12:56)(12:56)0
Marshall000000(23.05.2023, 12:57)(12:57)0
HattieHello(03.06.2023, 16:19)(16:19)0
KylenNathan(24.06.2023, 06:12)(06:12)1
Aleenaпиу пиу(28.06.2023, 14:07)(14:07)1
Jovanisadadas(04.07.2023, 10:13)(10:13)1
Alaynsdfgatest(04.07.2023, 11:24)(11:24)0
Kenziehello(08.07.2023, 00:27)(00:27)0
DulceWhere am ai?!(15.07.2023, 10:56)(10:56)0
Dorothyewallet(29.07.2023, 10:47)(10:47)0
Kamdyncos(31.07.2023, 19:08)(19:08)0
HayesAlimbey(07.08.2023, 12:26)(12:26)0
Hayestestosteron. jjjjjjjjjjjjjjjjjjjjjjjjjjjj jjjjjjjjjjjjj jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj jjjjjjjjjjjjjjj(07.08.2023, 12:27)(12:27)1
Hayes(07.08.2023, 12:28)(12:28)0
Hayesmmmmmmmmmmmmmm(07.08.2023, 12:29)(12:29)0
Anniehello(17.08.2023, 19:23)(19:23)0
Corinneккккк(28.08.2023, 11:04)(11:04)0
Micahуууу(28.08.2023, 11:06)(11:06)0
Melissasdgsdfdf(04.09.2023, 08:56)(08:56)0
ывалотПривет всем, Тестирую чат(11.09.2023, 14:56)(14:56)0
nicolasbeer
(11.09.2023, 15:03)(15:03)0
testeMarquisteste(20.09.2023, 18:50)(18:50)0
junior1231231(20.09.2023, 18:50)(18:50)0
Teagangjxtve l;evkf 4(24.09.2023, 12:41)(12:41)0
Aliyah2054607865(02.10.2023, 11:44)(11:44)0
AliyahHow I know this social profile on Telegram?(02.10.2023, 11:45)(11:45)0
RoryHi(06.10.2023, 10:39)(10:39)0
Gwendolynbonjour merci krotek(16.10.2023, 09:57)(09:57)0
nicolas
hey! wazzup
(18.10.2023, 17:47)(17:47)0
nicolas
всем привет
(18.10.2023, 17:48)(17:48)1
HaydenHelloy(22.10.2023, 20:19)(20:19)0
Jazlynnaa(11.11.2023, 08:44)(08:44)0
Amayagrüsse aus der schweiz(15.11.2023, 09:08)(09:08)0
Jack
hellooo
(17.11.2023, 18:27)(18:27)0
Karsonj'aime(24.11.2023, 09:21)(09:21)0
Reidgary(27.06.2019, 12:27)(12:27)0
banane(10.07.2019, 08:08)(08:08)2
Emilianoasfsdf(20.07.2019, 19:25)(19:25)0
Laylarrr(24.09.2019, 12:23)(12:23)0
Chasehkjhkjhj(08.10.2019, 09:43)(09:43)0
oliwonderful(02.12.2019, 07:14)(07:14)1
Bobbytesting(04.12.2019, 03:14)(03:14)0
Devondsfsdfnahadfdafhafdhads (04.12.2019, 12:48)(12:48)1
Eleanorهاى\(26.01.2020, 04:41)(04:41)0
Estebanhohohohohooh(16.03.2020, 01:53)(01:53)0
BrooklynShamone(30.03.2020, 05:11)(05:11)0
George123123 213(28.04.2020, 19:31)(19:31)0
Taleh

hello  George 

(29.05.2020, 11:18)(11:18)1
Alaynainfotai.com(04.06.2020, 17:58)(17:58)0
Nicolasyumeyu(18.06.2020, 22:05)(22:05)0
KhloeTaleh,(01.07.2020, 11:06)(11:06)0
Khaleesiasdasd(01.07.2020, 12:09)(12:09)0
Tristensdhfjsgdvgfhj(11.07.2020, 14:22)(14:22)1
Trigfshdgfdjs(11.07.2020, 14:23)(14:23)0
Rory(17.08.2020, 20:09)(20:09)0
Jimenatest(21.10.2020, 07:31)(07:31)0
Hamzahi(21.10.2020, 08:32)(08:32)0
Holden(31.10.2020, 20:57)(20:57)0
TrentIch(15.11.2020, 12:23)(12:23)0
Fisheroops(11.12.2020, 06:22)(06:22)0
Parkerl[(19.12.2020, 21:10)(21:10)0
Parkeroopop(19.12.2020, 21:11)(21:11)0
chuyên gia về inox tại Hà Nội(20.02.2021, 18:59)(18:59)0
Rylietest(10.03.2021, 17:05)(17:05)0
Junehello,how to use it(15.03.2021, 11:24)(11:24)0
CharlesNLN,N,.(27.03.2021, 10:55)(10:55)1
Scarletcrica(21.04.2021, 03:47)(03:47)1
Augusttest(07.05.2021, 03:47)(03:47)1
Jolenetes ting(11.06.2021, 09:15)(09:15)0
Ellecgt(16.06.2021, 16:29)(16:29)0
Emeliaok


https://www.scoop.it/topic/health-by-rosakita
(06.09.2021, 02:00)(02:00)0
LandryTest for sports betting https://www.apuesto.pe/te-apuesto(17.09.2021, 18:00)(18:00)0
Alisatesting sports category(11.10.2021, 13:37)(13:37)0
Sarahok guys

https://biblicaljesuschrist.wordpress.com/2022/02/08/the-coming-of-jesus-to-free-man-from-sin/
(08.02.2022, 20:23)(20:23)0
Sarah(08.02.2022, 20:23)(20:23)0
Orionhallo(17.03.2022, 04:23)(04:23)0
adetess(17.03.2022, 04:24)(04:24)0
Sarah


okokokokoko
(15.05.2022, 08:30)(08:30)0
Camron
(03.08.2022, 12:33)(12:33)1
Saniyahdddd(20.09.2022, 07:34)(07:34)0
howdy(25.11.2022, 01:34)(01:34)0
Jazminehi(29.11.2022, 02:58)(02:58)0
Joey:O(09.03.2023, 01:44)(01:44)0
DulceWhat's this?!(15.07.2023, 10:56)(10:56)0
Shane
hello

it's snake
(06.12.2023, 20:06)(20:06)0
Wilson(15.06.2019, 13:36)(13:36)0
Becker(21.08.2019, 17:46)(17:46)0
BeckerWilson, no(21.08.2019, 17:46)(17:46)0
BeckerGu(21.08.2019, 17:47)(17:47)0
KensleyCool(19.10.2019, 01:07)(01:07)1
Thaliajhjkhkl(08.11.2019, 08:05)(08:05)1
lipuok
(02.12.2019, 07:15)(07:15)0
lipu(02.12.2019, 07:16)(07:16)0
Cristopher
(02.03.2020, 07:56)(07:56)0
Madilynlipu,(15.03.2020, 06:28)(06:28)0
Madilynkkk +lipu,(15.03.2020, 06:28)(06:28)0
BrooklynWhat?(30.03.2020, 05:12)(05:12)0
Malcolm(30.03.2020, 19:18)(19:18)0
Malcolm(30.03.2020, 19:18)(19:18)1
Malcolmfire in dreams(30.03.2020, 19:19)(19:19)0
Malcolm(30.03.2020, 19:20)(19:20)1
Georgeваыва(28.04.2020, 19:30)(19:30)1
George123 123 123(28.04.2020, 19:31)(19:31)0
Georgeваываыав(28.04.2020, 19:31)(19:31)0
Jolieinfotai.com(11.05.2020, 15:49)(15:49)0
Lilyа другие шаблончики? скучноватый шаблон... do you have any chat templates more?(16.05.2020, 16:10)(16:10)0
Taleh

what  Malcolm

(29.05.2020, 11:19)(11:19)0
Johanaaaaa(19.06.2020, 21:26)(21:26)0
Emerytesting 123(04.07.2020, 00:07)(00:07)0
Emerytesting 1234(04.07.2020, 00:08)(00:08)0
Vaughnh(08.07.2020, 09:03)(09:03)0
Harleythanks for your extension(08.08.2020, 16:25)(16:25)0
My name is MertThanks(08.08.2020, 16:25)(16:25)1
Katie??(24.08.2020, 10:21)(10:21)0
Allydfd(25.08.2020, 13:33)(13:33)0
GrantReply(02.09.2020, 16:15)(16:15)0
Ita_provaprova
(16.10.2020, 14:09)(14:09)0
Luciano(20.10.2020, 03:28)(03:28)1
StefanI like this.(11.11.2020, 15:41)(15:41)0
Lukefdsfdsf(16.02.2021, 08:33)(08:33)0
Declan(19.03.2021, 23:48)(23:48)0
Elintrail
(07.05.2021, 18:14)(18:14)1
Maguschào cả nhà(27.07.2021, 06:36)(06:36)0
Gianna



(01.08.2021, 20:40)(20:40)0
MaleahZest(11.11.2021, 18:43)(18:43)0
Maleah(11.11.2021, 18:43)(18:43)0
Sarahhello pic



(18.07.2022, 21:20)(21:20)2
MiriamRimbawan kuburan angker penampakan(07.08.2022, 04:53)(04:53)0
Bentonhttps://twitter.com/Dreamericans



asfsa efse sfsdfsd
(29.06.2023, 16:54)(16:54)0
GageNO(06.09.2023, 19:43)(19:43)0
SawyerPhim88- Trang web xem phim online miễn phí tốt nhất 2023. Đa dang thể loại phim, hành động, võ thuật, kinh dị, phiêu lưu... cập nhật phim mới mỗi ngày.(18.09.2023, 17:08)(17:08)0
Trinityasa afafae

dream
(20.09.2023, 13:06)(13:06)0
Jackoalalalala(12.11.2023, 18:58)(18:58)0
Jackihihihihih wik wik
(12.11.2023, 18:58)(18:58)0
Jack

always
(30.11.2023, 16:04)(16:04)0
Clairežýžřýřžýřžýřžý(16.03.2020, 07:24)(07:24)0
Channinglll(18.03.2020, 03:47)(03:47)0
Erickvbcxfvdxfvdsvsd(18.04.2020, 22:39)(22:39)0
Fostertest(03.05.2020, 16:26)(16:26)0
EddieHello test...1.2.3.(12.05.2020, 21:45)(21:45)0
Talehhellloooo (29.05.2020, 11:20)(11:20)0
Adele(06.06.2020, 01:24)(01:24)0
Frankttttttttttttt(06.06.2020, 12:40)(12:40)0
Kadeneyi denedim(12.06.2020, 13:59)(13:59)0
Eddiehello(18.06.2020, 21:29)(21:29)0
BobbyFaceoff !(30.06.2020, 16:17)(16:17)0
Vincenzo
Jolie,test
(12.07.2020, 15:06)(15:06)0
Vincenzo
hiBobby,
(12.07.2020, 15:07)(15:07)0
Alec***(14.07.2020, 08:19)(08:19)0
Juliohola(14.08.2020, 11:21)(11:21)0
RyannThe word-break property in CSS is used to specify how a word should be broken or split when reaching the end of a line. The word-wrap property is used to split/break long words and wrap them into the next line. word-break: break-all; It is used to break the words at any character to prevent (23.08.2020, 16:15)(16:15)0
Ryann

The word-break property in CSS is used to specify how a word should be broken or split when reaching the end of a line. The word-wrap property is used to split/break long words and wrap them into the next line. word-break: break-all; It is used to break the words at any character to prevent 

(23.08.2020, 16:16)(16:16)0
Daniyal (31.08.2020, 06:37)(06:37)0
Aubriellasam(09.10.2020, 16:54)(16:54)0
Granttesting(16.10.2020, 14:49)(14:49)0
LeeHai(16.10.2020, 14:50)(14:50)0
Skylaxsccsdsdd(26.12.2020, 10:59)(10:59)0
Johanna !!!(14.01.2021, 22:22)(22:22)0
Carlahello test kid(21.01.2021, 11:19)(11:19)0
Kennedyrgreghergherhgrehg(31.01.2021, 14:11)(14:11)0
vcbfgbgfnbgfnbgbdbdfbdbdf(31.01.2021, 14:12)(14:12)0
Bodepokus(11.02.2021, 12:31)(12:31)0
Bodevcbfgbgfnbgfn,(11.02.2021, 12:32)(12:32)0
KylahCool(15.02.2021, 22:11)(22:11)0
Kiraciaoo(16.03.2021, 19:18)(19:18)0
Angel007(18.03.2021, 22:34)(22:34)0
Nathan6  5ннн(19.03.2021, 14:57)(14:57)0
Миша
тест
(19.03.2021, 14:59)(14:59)1
CharlesKÑLK(27.03.2021, 10:58)(10:58)0
Bryleegood to see u

https://en.gravatar.com/christreman
(17.09.2021, 05:45)(05:45)1
Thomas***alamu alaykum muslims(11.03.2022, 14:11)(14:11)0
KylahBybynyny(21.04.2022, 03:18)(03:18)0
Dimitri??(05.07.2022, 11:41)(11:41)0
MiriamUuu(07.08.2022, 04:54)(04:54)0
MiriamOk
(07.08.2022, 04:56)(04:56)0
Sarahaefesd fefsefse(10.08.2022, 10:48)(10:48)0
Jermaineyoung anal(14.11.2022, 21:30)(21:30)0
Nhi(30.03.2023, 09:39)(09:39)0
Zechariahhttps://about.me/dreamericans123


okokok
(01.04.2023, 08:30)(08:30)0
Cristopher
asfse efse
sefs sdfs sdfsdfsdf sef sfsdf sd
(24.04.2023, 19:43)(19:43)0
Nevaehoyaa weee
(08.11.2023, 07:13)(07:13)0
Gregory(12.11.2023, 18:54)(18:54)0
Gregoryok
(12.11.2023, 18:55)(18:55)0
Jackhello(13.11.2023, 20:37)(20:37)0
Brooklynokkkkkkkkkkkkk
(22.11.2023, 06:00)(06:00)0

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