Buying any The Krotek products (on thekrotek.com or any 3rd party site) means, that you accept this End User License Agreement (EULA).
All products are delivered electronically, boxed products, discs and manuals are not available, graphic images of boxes are for displaying purposes only. After your payment you will be provided with a link to download the purchased product, which will be available for you while your license is active. In case of any download issues, please, contact us via email, given on Support page.
Modifications and ownership
You may NOT claim intellectual or exclusive ownership to any of our products, modified or unmodified. Including so called "Dutch treat" purchases.
Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall we be liable for any damages including, but not limited to, direct, indirect, special, incidental, consequential or other losses arising out of the use of or inability to use our products.
You are authorized to make any necessary modifications to our products to fit your purposes. You may also order code changes required for your needs as custom development.
We offer full support as a part of your purchase, except template related issues (CSS, layout etc) and compatibility with 3rd party extensions. If you have a problem or question, please, contact us via email, given on Contacts page, and provide detailed description of your issue. We try our best to respond within 24 hours but we can't guarantee it. Extra support for custom modifications or template related issues (CSS, layout etc.) will be charged separately on an hourly basis.
NOTE: We do NOT accept videos in support requests and never provide support for requests with videos. Until you provide us a proper description of the issue in plain text and screenshots, we won't be able to help you.
We do not provide support for free products, they are distributed "as is". You can always contact us via email, given on Contacts page, and report an issue or request a feature. But we can not guarantee, that issue will be fixed and feature implemented.
Every purchased product has a 180 days license. All upgrades and support during this period are free. At the end of the 180 days period you'll have to purchase a new license to be able to download purchased products, receive further updates and support. Functionality of the product with expired license will not be limited besides possible limitation with saving options, until you uninstall the product, reset its options or try to apply the expired license on another installation.
Refunds and exchanges
Due to GPL license restrictions, all sales are final. We cannot provide refunds, returns, or demo copies of our products. If you have any questions or concerns before you buy, or if you experience issues with installation or usage of our product, please, contact us via email.
In case of exchange request, we can provide a replacement, only if purchased product wasn't downloaded yet. We track all download attempts for all our products, and if you downloaded purchased item at least once, exchange will not be possible.
You are allowed to use purchased product and receive support only for one domain. You are allowed to make any changes to the code, however modified code will not be supported.
Please contact us if you have any requirements that are not covered by these terms. This license is subject to change without notice. It is the responsibility of the customer to review any EULA changes.