If you're reading this page, then most likely you have Journal 3 installed in your OpenCart store and something doesn't work right. Be aware, that Journal 3 is not just an OpenCart theme, it's a standalone product with lots of files and dependencies. It's slow, overcomplicated and not compatible with most extensions on OpenCart market. If you're only thinking of buying Journal 3 we highly recommend you to forget this thought and find another theme. If you just bought it, ask for refund and find another theme (if possible).

You probably though, that by installing Journal 3 you will make things easier and save some time and money, but you actually made things a lot harder and in the end will pay a lot more! Every extension related to cart or checkout files will not work. Every modification which adds a code to templates will not work. You will have lots of issues with different extensions and template modifications due to caching. Issues with this "theme" are countless and most developers will charge you for any Journal 3 related work.

Of course, it is possible to customize an extension and make it work with Journal 3, but it's a hard work which should be paid separately. Any extension should only be 100% compatible with default OpenCart and may be compatible with other extensions. But there's a 90% chance that it will not be compatible with Journal 3 due to its distinctive nature and lack of any compliance to OpenCart standards.

Please, note, we can not guarantee that our extensions will work on Journal 3, but we will make necessary changes by request. Unfortunately, rates for any Journal 3 customization are doubled and start with 40 EUR. Consider this when purchasing our extensions.

If you require Journal 3 customization, please, send us an email or contact in Skype by support@thekrotek.com.

If you experienced any kind of problem with extension and require support, you need to properly describe the issue. Otherwise discussion with support may take a while and you will spend a lot more time on solving your problem.

A few things you need to consider before you contact support:

• Be as much precise as possible. Never ever write "doesn't work", "nothing works" etc. - it doesn't make sense to any developer.
• Explain your issue so we can reproduce it. Don't try to record a video - this is very time consuming and often unclear way of demonstration.
• Don't pile all issues in one email, take one or two and describe them. When previous issues are solved, proceed with the next couple.
• Clear your browser cache, your site's cache and any other cache you may remember.

In your report of every issue include the following:

• A brief overview of the issue ("When resizing the browser the cart overlaps the search").
• Steps to reproduce ("Open any page, resize the browser, look for the cart module on top right").
• What happens after performing the steps above ("The shopping cart overlaps the search box").
• Expected result ( "The shopping cart should wrap down below the search box").
• Screenshots, which demonstrate the issue, or link to your site, where issue can be reporduced.
• Additional information: browser and its version, framework and its version, presence of 3rd party processors like VQMod or advanced installers.

Displaying error messages

Sometimes something isn't working properly, but errors are not displayed at all or generic message like Error "500" is displayed. You may also see a blank page, which always means, that there's an error out there.

To display error messages, start with checking your php.ini file and add or uncomment these lines:

display_errors = Off
error_reporting = E_ALL

If this won't help, try the same with .htaccess file:

php_flag display_errors On
php_value error_reporting E_ALL

If you still don't see error messages, this means they're suppressed somewhere on parent level. In this case you need to contact your hosting provider and ask him, how to enable displaying errors.

If none of the steps above helped, you can simply check the error logs. Note, that there might be several error logs depending on your particular setup.

Content item for testing purposes only. Keywords: defaultsearch, smartsearch, thekrotek, content.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect and when?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .

Third-party disclosure and links

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do not include or offer third-party products or services on our website.

If there are any questions regarding this privacy policy you may contact via email support@thekrotek.com.

Пожалуйста, прежде, чем обращаться за поддержкой, прочтите ниже ответы на наиболее популярные вопросы. Если у вас возникнут другие вопросы или требуется поддержка, напишите нам.

Сущестуют ли у васших расширений минимальные требования к системе?
Мы официально поддерживаем РНР 7.0 и выше. Требования к версиям конкретных платформ указаны на странице с каждым расширением.

Я не знаю, как настроить ваше расширение! Ничего не работает!
Именно для таких случаев разработчики и пишут документации. Документацию вы найдете прямо на странице с расширением, внизу.

У меня нет PayPal или кредитной карты. Можно оплатить другим способом?
К сожалению, в настоящий момент это единственный способ оплаты.

Как мне скачать ранее купленное расширение?
Авторизуйтесь на нашем сайте и зайдите на страницу Профиль -> Мои Заказы. Там вы найдете все свои заказы.

У меня на сайте стоит нестандартное оформление. Ваше расширение подойдет для него?
Мы не можем этого гарантировать, но постараемся помочь решить данный вопрос.

Вы можете помочь мне настроить ваше расширение под мое оформление на сайте?
Конечно, можем, но это будет платная услуга.

Будут ли мне доступны обновления и поддержка после покупки?
После покупки любого расширения вам будут бесплатно доступны обновления и поддержка в течение 180 дней после чего необходимо будет обновить лицензию.

Есть ли на свете расширения лучше ваших?
Нет.

Я хочу поделиться с вами идеей...
С удовольствием выслушаем вас! Однако, мы не можем гарантировать, что любая идея будет принята и реализована.

All extensions produced by The Krotek are released under the GNU General Public License, version 2. Specifically, the PHP code portions are distributed under the GPL license. If not otherwise stated, all images, manuals, cascading style sheets, and included JavaScript are NOT GPL and may not be redistributed or repackaged for use other than those allowed by the Terms of Service.

Buying any The Krotek extensions (on thekrotek.com or any 3rd party site) means, that you accept this End User License Agreement (EULA).

Product delivery

All products are delivered electronically, boxed products, discs and manuals are not available, graphic images of boxes are for displaying purposes only. After your payment you will be provided with a link to download the purchased product. In case of any download issues, please, contact us via email, given on Support page.

Modifications and ownership

You may NOT claim intellectual or exclusive ownership to any of our products, modified or unmodified. Including so called "Dutch treat" purchases.

Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall we be liable for any damages including, but not limited to, direct, indirect, special, incidental, consequential or other losses arising out of the use of or inability to use our products.

You are authorized to make any necessary modifications to our products to fit your purposes. You may also order code changes required for your needs as custom development.

Paid extensions support

We offer full support as a part of your purchase, except installation, setup and template related issues (CSS, layout etc). If you have a problem or question, please, contact us via email, given on Contacts page, and provide detailed description of your issue. We try our best to respond within 24 hours but we can't guarantee it. Extra support for custom modifications or template related issues (CSS, layout etc.) will be charged separately on an hourly basis.

NOTE: We do NOT accept videos in support requests and never provide support for requests with videos. Until you provide us a proper description of the issue in plain text and screenshots, we won't be able to help you.

Free extensions support

We do not provide support for free extensions, they are distributed "as is". You can always contact us via email, given on Contacts page, and report an issue or request a feature. But we can not guarantee, that issue will be fixed and feature implemented.

Upgrade policy

Every purchased extension has a 180 days license. All upgrades and support during this period are free. At the end of the 180 days period you'll have to purchase a new license to receive further updates and support. Functionality of extension with expired license will not be limited besides saving options.

Refunds and exchanges

Due to GPL license restrictions, all sales are final. We cannot provide refunds, returns, or demo copies of our products. If you have any questions or concerns before you buy, or if you experience issues with installation or usage of our product, please, contact us via email.

In case of exchange request, we can provide a replacement, only if purchased extension wasn't downloaded yet. We track all download attempts for all our extensions, and if you downloaded purchased item at least once, exchange will not be possible.

Usage terms

You are allowed to use purchased extension and have support on ONE domain. You are allowed to make any changes to the code, however modified code will not be supported.

Please contact us if you have any requirements that are not covered by these terms. This license is subject to change without notice. It is the responsibility of the customer to review any EULA changes.

Поддержка всех наших расширений абсолютно бесплатна, за исключением установки, настройки, устранения конфликтов CSS и работ на заказ. Если у вас возникли проблемы с нашим расширением, либо у вас есть идея или вопросы перед покупкой, обращайтесь на почту по указанному ниже адресу.

Почта: support@thekrotek.com

Вы также можете использовать для этого наш форум. Не забудьте приложить текст сообщения об ошибке (если есть) и скриншоты.

Пожалуйста, НЕ присылайте видео — это худший способ описания проблемы. Отправляйте ТОЛЬКО текст и скриншоты.

Пожалуйста, НЕ присылайте данные для доступа к вашему серверу или панели управления, пока мы вас об этом не попросим сами.

Всегда будем рады помочь!

Платные услуги

Помимо бесплатной поддежки мы предлагаем платные услуги: установку, настройку и работы по заказу. Услуги оплачиваются почасово: 10 евро в час, 20 евро минимальный платеж. Если вы не можете самостоятельно установить и настроить расширение, либо вам требуется изменить его под ваши нужны, просто напишите нам на почту: support@thekrotek.com.

Все платные услуги осуществляются только полной их оплаты, возврат оплаты невозможен. Обговоренная стоимость работ окончательная и не изменится, даже если нам понадобится больше или меньше времени.

ВАЖНО: Поддержка для Joomla 2.5 относится к работе по заказу и осуществляется на платной основе (см. выше).